Legal information

Privacy policy

This Privacy Policy applies when you use the services of J&L Spain S.L., our websites, and when you contact us through the channels we make available (phone, chat, email and social media). In line with our commitment to transparency, we inform you about the data we collect and what we use it for. J&L Spain S.L. processes data lawfully, fairly and transparently, handling only data that is adequate, relevant and limited to what is necessary for the specific, explicit and legitimate purposes for which it is obtained, without using it for incompatible purposes.

This Policy is permanently accessible through the “Privacy policy” link on our website and may be updated at any time, whether due to regulatory changes or changes to our services or business. Changes that affect the provision of the service or require the consent of data subjects will be notified fifteen calendar days in advance so that you can object or take whatever steps you consider appropriate. If, after that period, you use our services again or do not communicate your objection, the new conditions will be deemed accepted.

Data controller

Data controller: J&L Spain S.L.
Tax ID (CIF): B70472287
Address: Avda. Porto da Coruña 3, 15003 A Coruña
Phone: +34 881 555 255
Email: oficina@ocionorte.com

What data do we process?

Name and surname, postal address, email address, phone number, gender, date of birth, age and/or age range, ID card or equivalent document.
Information about any device you have used to access our services, websites or mobile applications.
Information about transactions you make to buy tickets for events and services on our website.
Information you provide when contacting us by phone, email, post or through our services, such as social media.
CCTV footage when you visit the venue and adjacent areas.

Who provides the data?

The data is provided solely and exclusively by its owner.

How do we use the data?

All personal data we obtain will be used in accordance with current data protection legislation and this Privacy Policy. We, or the processors acting on our behalf, will process your personal data as follows:

To perform a contract and/or commercial relationship.
To comply with various legal obligations.
On the basis of legitimate interest, for security and fraud prevention.
To improve our services and products or to handle requests, enquiries or complaints.
To provide you with information about our services, contact you on administrative matters and handle any enquiry or complaint.
To run competitions, including notifying you whether or not you have won.
To send you marketing communications by post, email, SMS or any other necessary technology.
For market research, statistical analysis and optimisation of the use of our services.

How long do we keep the data?

We store your personal information only for as long as necessary to use it for the purpose for which it was collected and in accordance with the legal basis for processing, as required by applicable law.

We will keep personal information for as long as the right to erasure, cancellation and/or restriction of processing is not exercised.

Recipients of the data

With your consent, the information you provide will be shared with companies or professionals directly related to the controller, such as the processors that help us provide our services.

Recipients may also include:

If we sell or buy a business or assets, we may share your personal data with the prospective seller or buyer.
If we or substantially all of our assets are acquired by a third party, the personal data we hold will be one of the transferred assets.
To comply with legal requests from the Government or law enforcement officials, national security requirements or to prevent illegal activity.
To enforce or apply our terms of use or any other agreement, respond to claims and protect our rights or those of third parties.
To protect the safety of our customers and third parties; personal data may be shared with other organisations to prevent fraud and reduce credit risk.
Under no circumstances will we share, sell or transfer your personal data to third parties without notifying you or obtaining your explicit consent.

Rights of data subjects

The data owner may exercise the rights of access, rectification, erasure, portability, restriction and objection by writing, enclosing a copy of their ID, to the email address oficina@ocionorte.com.

You may also withdraw your consent to the processing of your data, in whole or in part, at any time at the same email address.

Finally, if you believe your right to personal data protection has been infringed, you may lodge a complaint with the Spanish Data Protection Agency (www.aepd.es).